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By Lori Crete
Licensed Esthetician, Owner of Spa 10
and President/Founder of
The Esthetician Mentor
ASK THE ESTHY
A: I assure you that you are not alone. This has actually happened to me
and many other business owners
that I know. I know it hurts, but
it might be a blessing in disguise.
Take a moment to look for a
hidden opportunity or blessing in
The reality is that if handled
the right way, this should not
affect the long-term success of
Here are a few tips to help you
move through the feelings of loss
Tip 1. Stay Professional
First and foremost, you must
remain professional and not
badmouth this person at all—ever.
Most clients will avoid drama
like the plague. Even if they act
interested, it’s best not to discuss
it with them.
When a client inquires about
the situation, I recommend having
a short, simple and professional
response ready to share.
Client: “Oh, I heard Beth left
and opened up a shop close by?
How did that go over here? Are
you mad? Do you know where
Q:How do I handle
a former employee’s
Professional answer: “Yes, she
did and we wish her well. I am not
sure where her new spot is, but
enough about me. How are you?”
Tip 2. Respect Prices
If at all possible, have a
conversation with the employee
leaving to see if you can respect
each other by price matching.
The gal who left my spa and
moved down the street made her
prices $5–$10 less than mine, and
then someone left her spa and
moved down the street and made
their prices $5–$10 less than hers.
The discounting delirium that
was created was unnecessary
because no one was complaining
about pricing in the first place.
Tip 3. Raise Your Standards
The fastest way to recover from
a situation like this is to think of
how you can learn, grow and do
better. Where can you raise your
If you focus on you and
improving your offerings, your
business will grow in a magical
So instead of freaking out, keep
reminding yourself that, quite
often, the very thing that feels like
a business betrayal will most likely
be a business blessing.
By providing a higher standard of care, you will beat any competition.